COVID-19 Updates

Residential Living

Green Phase Guidelines (in effect Friday, June 26, 2020)

What to Do When Leaving and Returning to Your Residence

• Wash hands for at least 20 seconds before leaving and immediately upon returning. While out, avoid touching your face and eyes
• Wear a mask when in indoor common areas, hallways, or in the company of another person
• Avoid contact and maintain a physical distance of six feet or more
• If possible, avoid sharing confined spaces with little ventilation with another person
• Avoid unnecessary touching of high-touch surfaces

Visitors

• While “Green” phase allows for gatherings of up to 250 people, Pleasant View still considers this a high-risk activity. We ask that you limit your interaction with others to as small a group as possible
• The best place is to meet with visitors is outside. Recent studies have shown you are 19 times less likely to get COVID-19 outdoors than indoors
• If meeting indoors, open windows and improve ventilation and always wear masks and keep a physical distance of six feet
• Due to living unit square footage and the need for physical distancing, we strongly encourage you to limit visitors inside of your residence to no more than two at a time
• Screen visitors before granting them building access by asking if they have exhibited any symptoms or been in recent contact with someone who has. (Fever greater than 100 degrees, cough, shortness of breath, sore throat, runny nose, headache, muscle aches, loose stools, diarrhea, nausea, or vomiting)
• Review expectations and precautions with all visitors before they visit

Travel & Vacations

• When possible avoid using public transportation such as air travel, trains, and buses
• If traveling to an area that sees many visitors, take care to limit your exposure by avoiding areas where people may not be practicing advised safety precautions

Church and Religious Gatherings, Restaurants, Shopping, and utilizing Local Businesses

• Church and religious activities are allowed under Green, but gathering in large groups, particularly indoors, is still considered a high-risk activity
• Since the governing bodies that regulate personal care and skilled nursing do not yet allow for visitation or group gatherings in licensed areas, residents and visitors are not able to access or utilize the Administrative office area, Main Entrance/ATM, Beauty Shop, Hoffer Auditorium, Fireside Lounge, Courtyard Café, and Gathering Place
• The Grace’s Auxiliary cart will remain closed
• “In-Person Retail” is permitted. Esther’s Collectibles will be reopening as volunteers are available to staff the shop. Community volunteers will be screened prior to working in the store. Only two customers and one clerk will be permitted in Esther’s Collectibles at any one time. The dressing room will be closed, and no returns will be accepted. Look for days and operating hours to be posted in Activity Accents
• Hearth and Harrow outdoor dining will continue to be offered under guidelines outlined by CDC. Beginning Monday, June 29, indoor seating in the Bistro and Dining Room will be offered at 50 percent capacity. Group seating is limited to 4 people, and all members of the party must be seated at the same time. When dining indoors, the use of masks will be expected when walking to and from the table
• Carry-out and delivery from Hearth and Harrow will continue at no additional fee. For infection control purposes, we encourage you to debit meal fees or charge them to your resident invoice or credit card
• Do your homework – while the Wolf administration and CDC have provided guidelines to allow safe operations for businesses, the precautions taken by each business does vary and the adherence to those guidelines by other customers can vary as well. You are encouraged to consider the risks involved with visiting each business ahead of time. Whenever possible, please patronize stores, restaurants, and businesses where physical distancing is observed and masks are required, and take advantage of take-out or carry-out options, and dedicated hours for seniors to minimize exposure

Pleasant View Common Areas & Doors

• Common areas and Indoor lounges will be open with maximum occupancy signage posted. Residents and visitors must wear masks and abide by spaced seating arrangements. Due to physical distancing requirements, please continue to refrain from card and game playing and working together on common area puzzles
• Pleasant View will not yet be accepting room reservation requests for hosting events in the TSN common spaces.
• TSS second floor guest room rental will resume July 1, 2020
• Outdoor common areas may be used at your own risk. You are encouraged to wipe down surfaces before and after use; please do not move seating arrangements
• Apartment entryway doors will remain locked to prohibit unattended visitors. Visitors to residential living residents are to enter only through the following specified doors. (7,8,9,11, and 12) and shall limit visitation to apartment and cottage residents only. Visitation by residents or visitors to healthcare, personal care or the core administration area is not permitted
• If you are expecting a visitor, you are responsible to meet them at the door for entry
• Vendors, volunteers, and contractors to Pleasant View will continue to be screened following the same protocol that is used for Pleasant View Communities staff

Mail Room, Newspaper Delivery & Trash Rooms

• The Town Square North Mail Room will reopen, and mail delivery to apartments and cottages will be discontinued. Along with wearing masks, residents are reminded to maintain 6-foot physical distancing guidelines when in the mail room. If you go and there are more than 3 people picking up mail, wait for others to leave the room before entering
• Mail requiring weighing/postage applied should be directed to a member of the Residential Living team to be delivered to the front desk. Such services along with the purchase of books of stamps will continue by phone request with the fee being added to the resident’s monthly invoice
• Morning delivery of daily newspapers by the LNP carrier will resume June 29
• Trash rooms have been open since the beginning of the yellow stage for use by residents.

Lancaster General Health Physicians Family Medicine PV Satellite Office

• The Pleasant View Satellite Office will resume service July 3

Planned Social Activities, Bus Trips, Bank and Grocery outings

• Opportunities for grocery shopping and other social outings will be offered with the expectation that riders will wear face masks and observe social distance bus seating practices. The bus driver will give direction to the boarding and onboarding process
• Bank trips will resume when banks again offer lobby service
• The Residential Living Program facilitator will continue coordinating outdoor group activities. Some activities will be offered multiple times to accommodate all residents wishing to participate. Pre-registration for assigned times will be required by calling extension 344

Volunteer Opportunities

• Please contact the Volunteer Coordinator if you are interested in resuming volunteer activity. Service provided by volunteers in the residential living area that involves low risk exposure to others will be determined on a case by case basis

When You Show Symptoms or Come in Contact with Someone with Symptoms or Confirmed COVID-19

COVID-19 Symptoms include: Fever greater than 100 degrees, cough, shortness of breath, sore throat, runny nose, headache, muscle aches, loose stools, diarrhea, nausea, or vomiting. (Please note headache is a new symptom that has been added to the screening list)

• Call your health care provider for testing if you exhibit any signs or symptoms of COVID-19.
  You will need to self-isolate for a period of 10 days from the onset of symptoms AND be afebrile (free of fever) for 72 hours, regardless of test results
• Notify campus nurse, Cindy Fodor, at 664-6335
• If you are not exhibiting symptoms but have been exposed to someone that is COVID positive, self-isolate for a period of 14 days. Exposure is defined as close contact (within 6 feet) for a period of 15 or more minutes. This also includes any household member, intimate partner, or caregiver regardless of level of exposure. You should consider yourself exposed if you had contact with this individual 48 hours prior to them exhibiting symptoms, through a minimum of 10 days after symptom onset. The exposed individual should monitor themselves for signs and symptoms and take their temperature twice per day during the 14-day isolation period.
  (The above self-isolating instructions are taken from the current CDC recommendations issued for the general population.)

Personal Care

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Reopening Plan

On June 26, 2020, the PA Secretary of Health signed and Order requiring all Personal Care Homes to complete baseline COVID-19 testing on all residents and staff.  We are pleased to announce, Pleasant View has completed this requirement for all residents and staff of our Personal Care Home as of July 28, 2020.

Pleasant View has contracted with a commercial and private laboratory to ensure we have the resources available to complete future testing.  Residents that refuse testing will be placed in isolation in accordance with facility policy.  Staff members that refuse testing will not be permitted to report to work in accordance DOH guidelines and facility policy.

Pleasant View has entered into agreements with several suppliers to ensure that we receive regular and consistent shipments of Personal Protective Equipment for our staff, residents, and visitors.

In accordance with Department of Health guidelines, we are required to remain “COVID-Free” for a period of 14-days after the completion of our baseline testing to open our doors to visitors.  We plan to begin accepting visitors for our Personal Care Home Residents on Tuesday, August 11^th, 2020.  Visitation will be supervised by Pleasant View staff, and scheduling will be done through our webpage.

Staff members and volunteers will be required to complete a screening process at the beginning and end of every shift.  Staff members that exhibit symptoms consistent with COVID-19 will not be permitted to report to work in accordance with facility policy.  All residents will be monitored and screened daily for symptoms consistent with COVID-19.  Any resident that is experiencing symptoms will be placed in isolation in accordance with facility policy.

We will also resume a communal dining program that allows for social distancing of all residents.  Limited group activities will also resume with groups of 10 residents or less.  Universal masking, hand hygiene, and social distancing will be required.

It is our hope that with these guidelines in place, we can provide a safe environment for our residents to receive visitors and return to some level of normalcy.  If for any reason, Pleasant View experiences an outbreak of COVID-19, we will be required to restrict all visitation, as well as discontinue communal dining and group activities.  The same will be true if Governor Wolf moves Lancaster County into the “RED” phase.  If this occurs, families will receive notifications via Pleasant View’s website, Facebook page, email, text, and/or phone.  Family members with upcoming scheduled visitation will be notified directly.

If you have any questions or wish to see our full reopening implementation plan, please contact Karly Sarvis, Administrator or Leah Egenrieder, LPN Supervisor at 717-665-2445.

To schedule visitation please click here

For information on the latest regulations, please visit our COVID-19 News page. Friends and family members are also encouraged to complete the sign-up form at the bottom of the page to have these updates delivered to your email.

Skilled Nursing

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Reopening Plan

On June 8, 2020, the PA Department of Health required all long-term care facilities to complete baseline COVID-19 testing on all residents and staff. We are pleased to announce, Pleasant View has completed this requirement for all residents and staff of our Skilled Nursing facility as of July 21, 2020.

Pleasant View has contracted with a commercial and private laboratory to ensure we have the resources available to complete future testing. Residents that refuse testing will be placed in isolation in accordance with facility policy. Staff members that refuse testing will not be permitted to report to work in accordance DOH guidelines and facility policy.

Pleasant View has entered into agreements with several suppliers to ensure that we receive regular and consistent shipments of Personal Protective Equipment for our staff, residents and visitors.

In accordance with Department of Health guidelines, we are required to remain “COVID-Free” for a period of 14-days after the completion of our baseline testing in order to open our doors to visitors. We plan to begin accepting visitors for our Skilled Nursing Residents on Tuesday, August 4th, 2020. Visitation will be scheduled and supervised by Pleasant View staff.

Staff members and volunteers will be required to complete a screening process at the beginning and end of every shift. Staff members that exhibit symptoms consistent with COVID-19 will not be permitted to report to work in accordance with facility policy. All residents will be monitored and screened on a daily basis for symptoms consistent with COVID-19. Any resident that is experiencing symptoms will be placed in isolation in accordance with facility policy.

We will also resume a communal dining program that allows for social distancing of all residents. Limited group activities will also resume with groups of 10 residents or less. Universal masking, hand hygiene, and social distancing will be required.

It is our hope that with these guidelines in place, we can provide a safe environment for our residents to receive visitors and return to some level of normalcy. If for any reason, Pleasant View experiences an outbreak of COVID-19, we will be required to restrict all visitation, as well as discontinue communal dining and group activities. The same will be true if Governor Wolf moves Lancaster County into the “RED” phase. If this occurs, families will receive notifications via Pleasant View’s website, Facebook page, email, text, and/or phone. Family members with upcoming scheduled visitation will be notified directly.

If you have any questions or wish to see our full reopening implementation plan, please contact Melissa Frownfelter, VP of Operations or Nicole Watson, Director of Nursing at 717-665-2445.

For information on the latest regulations, please visit our COVID-19 News page. Friends and family members are also encouraged to complete the sign-up form at the bottom of the page to have these updates delivered to your email.

Hearth & Harrow

Hearth & Harrow Restaurant is currently offering takeout as well as outdoor dining. Indoor dining will be available starting Monday, June 29

• Adherence to 50% occupancy with social distancing of parties of 4 people for indoor and outdoor dining
• Masks are required when not seated at a table
• High touch areas disinfected frequently
• All team members wear the required PPE

HOURS:
Sun-Mon: 10am - 2pm
Tue-Wed: 10am - 5pm
Thu-Sat: 10am - 7pm

PVFiT

PVFiT is anticipating a July 6th re-opening date for the public

• Hours will be Monday – Friday: 7am-7pm; Saturday: 7am-3pm. Hours will be adjusted as needs change. Reservations will be required for the pool area or fitness center - the appointment duration is 60 mins
• The fitness center will operate at no more than 50 percent occupancy
• Residents may call extension 305 to schedule appointments one week in advance. All appointments will be on a first come, first served basis
• Residents are welcome to exercise during regular operating hours, however, PVFit will be offering a “Designated Residents Only Time” on Mondays & Wednesdays from 11am-12pm and Tuesdays & Thursdays from 1pm-2pm (appointments will still need to be made during this time)
• Starting July 17 PVFiT will be offering a “Residents Only” group fitness class on Fridays at 11 a.m. in the Fitness Studio. Reservations will be required for this class. PVFiT will continue to offer recorded stretching videos for residents to access via CCTC

Frequently Asked Questions

What can I expect upon arrival?

• Please plan to arrive no more than 5 minutes prior to your scheduled appointment. Congregating in the hallway just isn’t physical distance compliant 😊
• We will do a quick temperature scan - Fever-free is the way to be!
• We ask that you plan your time wisely and exit promptly at the end of your scheduled time.

Will all of the facilities be opened?

The Fitness Center and Pool Area will be available by appointment only. Showers and lockers will not be available at this time.

How do I make an appointment for the fitness center and pool?

Reservations can be made up to one week in advance through online scheduling (more information will be available in early July) or by calling PVFiT. Appointments will be 60-minutes long and appointment times will be strictly enforced. We will be opened to members only until further notice and guests of any age will not be permitted.

What about classes?

We will offer a limited number of classes at PVFiT. Reservations are required due to the limited amount of space. We will also continue to offer virtual classes. Classes will be added as needs and regulations change.

What if I need to cancel my appointment?

Appointments for the Fitness Center, Pool Area and classes may be cancelled up to 2-hours in advance of your scheduled time. Failure to cancel prior to the 2-hour window will be considered a “No Show” and the member will be charged a $5 fee. All members will be required to have a credit card on file.

Will all of the fitness center equipment be available?

Due to CDC regulations and advice from fitness industry experts, some equipment has been removed from the fitness center. Equipment has also been moved to allow proper physical distancing requirements that also helps us maximize our space. However, all of the weighted Cybex equipment and the majority of the cardiovascular equipment will be available. There will be a limited amount of small hand-held equipment such as hand weights. Members are welcome to bring their own hand-held equipment to use.

Members are to wipe down equipment BEFORE and AFTER each use.

What should I bring with me?

• Face Mask- The CDC recommends the use of a face mask whenever feasible. Face masks are required in all Pleasant View buildings but they will be optional during exercise. Please remove your face mask when using the pool and hot tub.
• Individual Equipment- Please bring your own exercise mat for floor work, exercise bands, pool noodles, or other individual equipment.
• Water Bottle- Please bring your own water bottle as water fountains will be closed.
• Hand Sanitizer- Hand Sanitizer will be available, but you are welcomed to bring your own.

How will you communicate any upcoming announcements?

Due to the every-changing environment of COVID-19 regulations all PVFiT policies and recommendations are subject to change. We will communicate all upcoming announcements through email. If you have an email address and do not currently receive our emails, please contact us at fitness@pvfit.org to be added.

How do I contact you with any questions?

Feel free to call 717-664-6305 or email us at fitness@pvfit.org  with any questions. We are happy to answer them to the best of our ability.

Thrift Shop

Esther's Collectibles Thrift Shop will reopen on Tuesday, July 7

The following modifications will be put into place:

• The store will be open TUESDAYS and THURSDAYS only
• There will only be 1 clerk and 2 customers permitted in the store at a time
• Hours will be determined on volunteer availability and could be shortened
• Fitting room will be closed
• Returns will not be accepted
• Outside community volunteers will be screened prior to working in the store

Beauty Salon

Beauty Salon and Barber services and indoor health and wellness facilities are permitted to be open in the Green Phase at 50% occupancy, with appointments required

• Pleasant View’s Hair Salon is in the core building which is licensed as skilled care. In the initial weeks of operation, only haircuts will be offered, with a stylist coming to your home
• Haircuts available to Residential Living residents only. Beauty/Barber service to Personal Care and Skilled Nursing continues to be restricted by PA Department of Health Reopening Guidelines and Requirements.
• Masks are required to be worn at all times
• Appointments may be scheduled by calling 664-6366

Pleasant View is exploring other options to allow us to expand hair service. Further information will be communicated via Activity Accents